Terms and Conditions
Legal Information and Notices
In the below Terms and Conditions the terms “personal training instructor”, “trainer” and “PT” refer to representatives of Sean Burgess Fitness ™. The term “PT” may also be used as short hand for “personal training” as well as “personal trainer” dependent on the context of the sentence. The terms “client”, “you” and “your” refer to the person or organisation to whom we supply a service to.
1. Personal Trainer’s Obligations
1.1. Your personal training instructor will use their skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.
1.2. Your personal trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals.
1.3. Your trainer will keep all of your personal information strictly private and confidential and not share this with any 3rd person unless he has been authorised to by you the client.
*It is imperative as a client that you understand the results of any fitness programme cannot be guaranteed by any trainer and may vary from person to person. Your progress and results will be governed by your application and understanding in and outside of your booked training sessions.
2. Client Obligations
2.1. Exercise Obligations
2.1.1. It is agreed between you and your trainer that both parties must fully commit to the prescribed training programme in order for you to achieve maximum results.
2.1.2. To further ensure you achieve your goals you are required to arrive on time for each appointment so that the trainer’s full training plan can be completed on each visit.
2.1.3. When possible please arrive a minimum of 10 minutes before the appointment to warm up and be prepared to stay on for a further 10 minutes following the session to cool down and stretch if advised to by your trainer.
2.1.4. As a client you are required to wear appropriate clothing and footwear.
*Note that clothing should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate ankle joint support.
2.1.5. When required provide all relevant information relating to your nutrition to help the trainer devise an appropriate eating plan for you.
2.2. Medical Obligations
2.2.1. You are required to complete our Physical Activity Readiness Questionnaire (“PAR-Q”) or provide evidence of completing a ‘PAR-Q’ before undertaking your first personal training session.
2.2.2. Depending on the listed conditions, injuries or illnesses in your PAR-Q a letter of ‘medical clearance’ from your GP may be required. Please be aware that your GP might charge you for providing this letter.
2.2.3. At all times it is your responsibility to inform your trainer of any current or on-going health conditions or changes to your physical state which might affect your ability to exercise safely with a minimal risk of injury. Your trainer cannot be held liable in any way for undeclared or unknown medical conditions.
2.2.4. Be prepared to provide further health information from your medical practitioner, if required by your trainer.
2.2.5. You acknowledge that there are inherent risks when participating in a programme of strenuous exercise. Sean Burgess Fitness claims no responsibility and in no way will be held liable for any injury or results of an injury incurred while exercising whether in a session with trainer or outside of this., except where the injury was caused by their negligence (carelessness) or intentional act.
2.3. Session Cancellation Policy
2.3.1. Notification of cancelled appointments must be made in excess of 24 hours before your planned start time. Failure to do so will incur a cancellation fee equivalent to the full price of that session and/or the loss of that session from your booked course.
2.3.2. Charging for emergency cancellations will be dealt with at the discretion of the trainer.
2.4. Re-arranging a Session
2.4.1. At least 24 hours’ notice is required to re-arrange a pre-booked session; this can only be done if the trainer has the availability to accommodate you at another time.
2.4.2. If the trainer is unable to re-arrange the session, the appointment would either need to be kept or cancelled.
2.5. Lateness Policy
2.5.1. If you the client are late for a training session the appointment cannot be extended and will end at the pre-stated time.
2.5.2. If the trainer is late additional time will be added onto the session (if possible) or to subsequent future sessions.
2.5.3. If you the client arrive more than 20 minutes late for a scheduled appointment without giving notice, the trainer may leave the premises and has the right to cancel the appointment and charge the full agreed price still.
2.6. Fee Charging Policy
2.6.1. Payment for each pre-booked session or bulk of sessions must be made at the time of booking or before your session starts via the www.seanburgessfitness.com website.
2.6.2. Recurring Payments are fullfilled through Futurepay Payments via Worldpay, please refer to Appendix A for policy details.
2.7. Package Deal Bookings
2.7.1. Failure to provide appropriate notice (24 hours) four or more times during the same 5, 10 or 20 week period, will require you to go to the end of the waiting list on your preferred training times when signing up for additional package deals.
2.8. Long Term Absences – Injury, Illness, Pregnancy & Other
2.8.1. Long term absence will be dealt with fairly and on an individual basis. Sessions can be retained until the time when you are well enough to train again. If you are unable to return to the original or amended version of the training programme after an agreed period of time (6 months or more) the sessions may be transferred to another suitable person or refunded (see section 2.9 below for an overview of our refund policy).
2.9. Contract Cancellation & Refunds Policy
2.9.1. If you decide to cancel your chosen package deal or course of sessions, you will be reimbursed 100% for the remaining sessions will be granted if a full cancellation takes place within 14 days of purchase.
If you decide to cancel your chosen package deal or course of sessions, you will be reimbursed 100% for the remaining sessions will be granted if a full cancellation takes place within 14 days of purchase.
2.10. Health and Safety
2.10.1. Your trainer has completed and holds a current certificate for emergency first aid at work which is approved by the Health and Safety Executive. In addition your trainer has public liability insurance covering up-to £2 million pounds in costs.
2.10.2. If your trainer delivers a session on your premises outside of the usual designated SB Fitness training facility you are responsible for providing a safe exercise environment.
2.11. General Terms
2.11.1. It is understood that in the unlikely event of your trainer being unable to deliver all of your booked training sessions you can request a full refund for any unused hours.
2.11.2. The trainer has the right to change these Terms and Conditions; in example, to be able to offer you a new service as required by law. In such a circumstance the trainer will notify you of any change. If such a change is made and you feel dissatisfied you can cancel this agreement once you have made any payments already owing to the trainer.
2.12. Intellectual Property
2.12.1. Any marketing, educational documents or other materials such as resistance and nutrition programmes, passed onto you by the Company (SeanBurgess Fitness) is subject to copyright and must not be passed on without our consent.
All intellectual property that we pass on is for your own personal development and not to copy, publish or reproduce in any form.
2.13. Sensitive Information / Filming Rights
2.13.1. You are responsible for keeping all your contact information and marketing preferences up to date with your trainer. In order to comply with the General Data Protection Regulation 2018, our trainer will only act on what you have given permission for them to do with any personal or sensitive information about you.
2.11.2. In some circumstances the trainer may request to film your training or take pictures for marketing purposes or to aid your fitness development. If you give consent for photography, filming and sound recording which includes you please be aware that this can be used for commercial distribution without payment or copyright being owed back to you.
2.11.3. This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.
3.1. This Liability section applies only to the extent permitted by law.
3.2. The trainer does not accept liability (except as set out below) for any errors and omissions and reserves the right to change information, specifications and descriptions of listed packages and services. The trainer and/or the company will use their reasonable effort to correct errors and omissions as quickly as possible after being notified of them.
3.3. The trainer does not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the SeanBurgessFitness.com website or physical services purchased from the trainer or company.
3.4. The trainer and/or company will only be liable for direct loss up to a maximum total of the price of the sessions and/or services purchased by you the client in respect of any claim.
3.5. The trainer and/or company will not be liable for any loss or injury attributable to:
i. The client’s fault
ii. A third party unconnected with the provision and delivery of services provided by the trainer
iii. Events which your trainer could have foreseen or forestalled, even if they had taken reasonable care.
3.6. The trainer and/or company are not liable for loss or damage to your property or possessions unless the damage was caused by his or hers gross negligence (carelessness) or by an intentional act.
3.7. The trainer and/or company are not liable if you ignore their recommendations at any time to seek medical advice.
I have read and understood all of the terms and conditions above and agree to comply with them in full.
*Please Download the PDF, Print, Sign and Return to your trainer.
Futurepay Payments via Worldpay
Futurepay Payments via Worldpay is a Recurring Payment online agreement and arranged online, similar to Standing Orders and Direct Debits, but funds can be debited from your debit or credit card.
Recurring Payment (FuturePay) agreements may be set up to obtain payment on a repeat or regular basis for ongoing subscriptions and memberships, or payment by instalment for the products / services the online store sells. As agreed with the individual, normal circumstances will see an annual subscription fee split into 12 monthly amounts and set up as such.
Once your agreement has been set up, payments will automatically be collected according to the type of agreement. The agreement may be set up to take an immediate or a delayed payment.
Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by Worldpay system and sent to the email address Worldpay have on record for you entered when your agreement was created.
If your card expires or if a payment is not authorised, Worldpay will send you an email to you to inform you of the steps you need to take within Worldpay Shopper Management System to resolve the issue.
Cancel your Futurepay payments
Please contact SB Fitness on 01202 282726 or email email@example.com.
Alternatively you can cancel the FuturePay agreement yourself (Membership will be immeadiatly terminated and any outstanding monies owed will be payable) log into the seanburgessfitness.com SB Fitness Login with your username and password at: SB Fitness Login
This will give you access to your orders, click ‘Order’ click on ‘View’ on relevant order, click ‘View’ on Related Subscriptions and Finally click ‘Cancel’ labeled ‘Actions’ You will then receive a message ‘Your subscription has been cancelled and an e-mail confirming that your agreement / subscription has been cancelled.
Alternatively you can cancel the FuturePay agreement yourself via Worldpay (Membership will be immeadiatly terminated and any outstanding monies owed will be payable) log into the WorldPay Administration Server with your username and password at: https://secure.worldpay.com/fp/shopper/futurepay/
This will give you access to your agreement details. Go down to Customer FuturePay Agreements and click where it says ‘Change Details’. In the bottom right hand corner you will see a button saying ‘Cancel’. Click this and confirm. You will then receive an e-mail confirming that your agreement/subscription has been cancelled.
Once confirmed, your agreement will then be cancelled. You will get conformation of this on screen, and also be notified via e-mail. No more payments will be taken for this agreement.
Where payment has been set up via futurepay, membership will automaticly commence when the first payment has been taken.
Membership fees are non-refundable
Visit the Worldpay website for FAQs about Futurepay payments at: http://www.worldpay.com/shopper